Download terms and conditions

1.Your order

We will do our best to fulfil your order but cannot guarantee to do so. If you are ordering from our website, your order is placed and you are committed to pay for it when you press the ‘Buy Now’ button at the end of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However, no order is accepted and no contract is created between you and us unless and until we give you access to any online resources or downloads.

By submitting your order for downloads, you agree we may process your order and give you access to the downloads as soon as possible. You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts. We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.

2. Price

Prices are as stated from time to time on our website and are subject to change without notice.

Matterhorn Languages Limited is registered for VAT. Our VAT registration number is GB 864 9221 03. Prices of our products include VAT.

3. Payment

We accept payment via PayPal. All credit/charge card payments are subject to authorisation by the card issuer. Online resources and downloads will only be made available to you once your payment has been authorised. The goods remain our property until you have paid for them.

4. Online resources and downloads

These terms and conditions apply to all of Matterhorn Languages’ online resources and downloads. In the event that you require us to provide any additional training and/or consultations or additional content packages, you agree to pay for them at our then current rates and on our then current terms and conditions.

You are responsible for all hardware, software, network availability and Internet connectivity required to access and/or use digital and online resources and downloads.

a) Cancellation of orders for downloads

You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts.

b) Faulty downloads

If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact, and Matterhorn Languages will strive to correct the problem within a reasonable amount of time. Support issues are only handled via email.

c) Permissible uses

The following terms apply to digital products, online resources and downloads:


  • Download a product if you purchase the right to do so. Please note, we do not guarantee the continued availability of our download products. It is your responsibility to look after your download product and you may want to back it up as it might not be available for subsequent download.


  • Re-sell, distribute, forward, rent or lease the product or any part of it


The website (‘site’) is owned by Matterhorn Languages Limited.

We do not make any representation or give any warranty or undertaking as to the quality of the goods/services we offer, their correspondence with description or fitness for purpose, or that the goods/services are not defamatory, injurious, obscene or unlawful, or that any trade marks or copyright used on or in connection with the goods/services do not infringe any intellectual property rights not owned by us.

In the case of software or other online or downloadable digital resources, we do not make any representation or give any warranty or undertaking that the functions of such resource meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You are responsible for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.

We supply our products and services for personal and/or educational use only. As far as is permitted by law, we exclude all implied warranties, conditions or other terms and we will not be liable for (a) losses that were not caused by our breach, (b) any business loss (including loss of profits, business, revenue, contracts, data, goodwill, anticipated savings or wasted expenditure), or (c) any special, indirect or consequential loss, howsoever caused. Notwithstanding anything to the contrary contained in these terms and conditions, Matterhorn Languages’ liability to you for any cause whatsoever, and regardless of the form of the action, will be limited to the value of the goods or services ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence, liability for our fraud, or any other liability that we cannot exclude by law.

We will have no liability to you for any delay or failure to deliver goods or services you have ordered or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

If you wish to contact us, our address is Matterhorn Languages, Suite 6a Innovation Centre, Silverstone Circuit, Towcester, NN12 8GX or you can contact us via email